Hello, I’m Joyce! 

I’m a UX designer with a background in marketing, blending user psychology and business strategy to craft intuitive, high-impact experiences.

 
 

↓ explore my projects ↓

 

Education Account Sign-Up

A sign-up redesign that drove a 40% lift in account creation, bringing richer user data and higher-quality leads to a platform serving 8M monthly users.

College Profile Redesign

Redesigning the U.S. News college profile pages to help prospective students in their college search process and deciding if a school is the right fit for them.

 

Hotel Search Page Improvements

Updating the U.S. News Travel hotel search experience to increase user engagement, while navigating competing business goals.

Car Prices & Deals Page Redesign

Experimenting with v0 (an AI tool) in the design workflow to reimagine car prices & deals pages.

 

HOW I WORK

What’s My Design Process?

Honestly… it depends 🙂

I don’t believe in a one-size-fits-all approach. Every team, timeline, and product is different, so I adjust my process to fit what’s needed. Sometimes that means jumping into design quickly, other times it means taking time to understand the problem more deeply. I try to stay flexible and work in a way that supports the people and goals involved.

Here’s what I like to bring to every project regardless of process:

UX / Business Balance

Supported by my background in marketing, my designs balance user needs with business goals.

Collaboration

I collaborate with my peers and cross-functional teams - teamwork is essential to creating good user experiences!

Adaptability

Whether it’s shifting priorities or new industry trends, I quickly adapt to change and am always open to new information.